A simple return
If your Delphine piece is not quite right, you may request a return within 14 days of delivery.
The piece must be unworn, unwashed, and returned with all tags attached. The hygiene sticker must not be removed.
The policy
Returns and exchanges are accepted within 14 days of delivery. For hygiene reasons, we cannot accept any piece if the hygiene sticker has been removed, damaged, or repositioned. Items showing signs of wear, fragrance, makeup, sunscreen, washing, or damage cannot be accepted.
How to return
- Email contact@delphineswimwear.com with your order number and the piece you would like to return.
- We will reply with the return instructions.
- Pack the piece carefully in its original condition, with all tags attached and the hygiene sticker in place.
- Once your return is received and checked, your refund will be processed to the original payment method.
Exchanges
If you would like another size or style, write to us as soon as possible. Because Delphine pieces are made in limited quantities, exchanges depend on availability.
Faulty or damaged items
If your piece arrives faulty or damaged, contact us within 5 days of delivery with your order number and clear photos. We will review it with care and arrange the best solution for you.
Return shipping
Return shipping is covered by the customer unless the piece arrives faulty or damaged. We recommend using a tracked service, as Delphine cannot be responsible for parcels lost on their way back to us.
Other questions? See the FAQs or contact us.